He will have to work hard not just with he dealerships but with his company's Customer Care and their attitude, saying that all these car manufactures should be looking at their dealerships and, customer care but I think he has his head up his bum, should they not be looking at the manufacturing side and how inadequate it is a epically coming from Korea, and customers waiting up to six months for their purchase, he goes on about the Mokka, Insignia, Astra and Corsa (the fleet cars) nothing about the Antara, I think this man has a very long way to go before he catches up with Ford, we will see