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Discussion Starter #1
I took delivery of my new Antara 1st March 2013. I was so happy to finally get a car that suited me perfectly as a disabled driver.
Everything on the car was fine until June 21st 2013.

On driving one morning I turned in to a junction and as I turned I heard a bleep. I looked at the instruments and all the dials were on zero, speedo, rev counter and I have about 6 warning lights on the dash. Also the indicators stopped working but the engine and running of the car were not affected.
It was taken to my local dealer where they found some issues with the Can Bus. The car was reprogramed and returned.
He is what has happened since then. Oh and the car was returned to me 30th July after they changed the instrument cluster. So it was off the road for a while on the first breakdown.

Recovered in to DEALER.

21/06/2013 vehicle recovered in loss of indicators and dash
display, updated IPC tested ok
02/09/2013 recovered in alarm going off seatbelt and boot
warning light on replaced IPC
12/09/2013 NO Lights low speed can issues programme BCM ref
technical
31/01/2014 recovered in loss of electrics mid speed can
faults replace info display ref technical
07/02/2014 airbag warning light on replaced airbag ecu ref
technical
17/02/2014 vehicle has lost its indicator function
againSo my car was collected 17th Feb, 2014 and it's a the Luton technical centre and all they have told me is that they have covered 165 miles and found no fault.What is going on with this car? Why can't anyone fix it.
Thanks in advance for any suggestions.
Andy
 

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Tbh, no idea (much like VX from your post).


Clearly massive electrical failings; given the number of systems that have gone I'd be inclined towards a short somewhere.



The regulator on the alternator could be faulty, putting too much charge into the car. This would gradually "blow" various electrical systems. However, the over-charging this causes usually knackers the battery very quickly, and that seems to be one fault you've not experienced.



As they claim to have covered reasonable mileage in the car I think you'll have to take it back from them. However, you've clearly been very patient and allowed them ample opportunities to correct faults. So if you do take it back I would be trying very hard to negotiate it is on the provision that if it experiences anymore faults then you want a new car (or your money back if you've lost faith in the Antara as a platform).



I know you're just over a year old, but I'd think you'd have reasonable grounds to argue it's "not fit for purpose". However, getting VX to agree with this will probably be difficult and could involve court proceedings, probbaly county court as the value of the car would be greater than what I believe you can pursue through small claims.



May well be worth sounding out trading standards, citizens advice and/or a solicitor.
 

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I said that to Pinki 15 we think the same , thank god someone does I thoughts was an anomaly
 

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Discussion Starter #4
Thanks for the replies.
The car is on the Motability Scheme but they won't accept a termination because the car has a fault that VX should be able to rectify. I did forget to mention that the car has only covered 2000 miles in total from new.
I am disgusted at VX for the fact it took them 10 months to decide to investigate the faults properly.

I don't really want it back as I have lost trust in the car but at the end of the day it's the car I really wanted and should not have to tolerate the extreme upset that these repeat failings have caused.

I have asked the CEO to contact me directly but his PA said he won't do so.
These people hide behind managers and it's wrong. The least he could do is offer an apology.

Car still under investigation and at the Luton centre. Awaiting a further update tomorrow.

Andy
 

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If it's on Motability they should be helping you more as you are paying your full allowance every month for this car, get in touch with what you call them yip DLA explain to them what has happened and that Motability don't seem to be taking this problem seriously, as for vauxhall do they have a FB page if so post on it about the CEO annd they will soon get in touch, I did it with Chevrolet about hubby's car and they PM me the next day for them to contact them, also go to your local citizens advice.
Have you been left without a car
 

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I know it probably gets you down and this should never have happened, but at least they are looking into it for you. As you say, with 2000miles on the clock, this car should not have had these faults. I would threaten local publicity, if they start to stall.

Good luck and keep us up-dated.
 

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That do have a FB page if you post your complaint they soon get in touch I have just been on it
 

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I don't know too much about how Motability works (do you sort of lease the car from them ?). However, it doesn't seem like they're doing much to help you.


Seemsas thoughyou still like the Antara as a platform, just no trust in this particular one. I can understand why.



You could always go with a blanket complaint letter to VX and Motability, copies to Trading Standards, CAB, a solicitor (you've previously spoken with about this), Watchdog, the local paper, VX's CEO's local paper,etc..., making sure the circulation of the letter is clear to all who receive a copy. Not sure if it will make any difference, but might make you feel a bit better getting it out of your system.



If you do do something like the above make sure you keep it very factual, don't want to fall foul of libel/slander law.
 

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wilma08 said:
That do have a FB page if you post your complaint they soon get in touch I have just been on it




I read somewhere that if you "tweet" all the problems that your having, they soon get in touch.
 

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Discussion Starter #10
I have tried everything, Facebook, Twitter and several emails to the former CEO, Duncan Aldred & the now CEO Tim Tozer as well as the communications director and the only person who is contacting me is a women in the executive support team. I just can't get to one of the people at the top.
This woman has said she is acting directly on Tim Tozer's request so I have to assume he is ignoring how serious this issue is and that is what is making me so angry.
They sould not be able to hide behind a wall of people. It's unfair on me and anyone else who has a genuine complaint about VX.

I am meant to get an update today but my guess is nothing has been fixed. I will update you guys later, thanks again for the help.

Andy
 

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If a Motability car breaks down and Rac cannot fix it at roadside, then it is down to Rac to arrange another car to be delivered to you while yours is in garage, they are supposed to get you as near a vehicle to borrow as yours but I would think there is not many Antara's for hire.I have had this happen twice on motabiliy and car was with me within 2hrs all arranged by Rac
 

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Hi,

Please keep me updated I brought my car on finance 18th March 2013 in Derby. Mine is also having loads of faults and is currently at the technical centre in Sheffield.

I am also dealing with executive technical support lady by the name of Nichola.

Spoken to a solicitor today hoping they are taking on the case also contacting watchdog.
 

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Discussion Starter #13
michelle.knight said:
Hi,

Please keep me updated I brought my car on finance 18th March 2013 in Derby. Mine is also having loads of faults and is currently at the technical centre in Sheffield.

I am also dealing with executive technical support lady by the name of Nichola.

Spoken to a solicitor today hoping they are taking on the case also contacting watchdog.
What kind of faults are you having? I wonder if you have the same faults as me?
 

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Hi these are the faults m having

I have a 2013 plate Antara which I brought from derby. I have had lots of problems with this car starting with

* Gear linkage keeps popping out causing me to lose gears when driving (Had a new cable put on)

* Squeaking front passenger seat (Base Replaced)

* Uneven wear on front passenger tyre

* Water in diesel tank

* Failing parking brake (Needed adjustment after 8000 miles)

* Dodgy accelerator cable (Getting replaced)
 

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StratManiac said:
michelle.knight said:
Hi,

Please keep me updated I brought my car on finance 18th March 2013 in Derby. Mine is also having loads of faults and is currently at the technical centre in Sheffield.

I am also dealing with executive technical support lady by the name of Nichola.

Spoken to a solicitor today hoping they are taking on the case also contacting watchdog.
What kind of faults are you having? I wonder if you have the same faults as me?
National and local press protesting, motor trade, citizens advice make sure the solicetor specialises in this feild c if you can find a mr Japp used him many years ago won our case and also getting a independent report on your vehical
 

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Sorry to hear about your problems Andy.

Although mine was a completely different problem to yours I experienced the same shocking service from VX. I tried the 'not fit for purpose' route but VX told me they do not replace any car regardless of problems after 12 months, you also have to prove that the problem was there when you bought it - impossible!

What I did was go to Auto Express magazine, they have a consumer page where they print problems, almost immediately VX jumped as they didn't want the bad publicity - worth giving it a try. [email protected]

Good luck
 
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