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Discussion Starter · #1 ·
Car booked in to check over the brakes, noticed at the weekend that the auto handbrake wouldn't hold on a fairly steep incline. Did a couple of re-runs to see if it was just me not operating the handbrake correctly, but no would not hold.Whilst doing this, noticed that I could depress the brake pedal almost fully, under pressure but definitely press through it too easily. Pumped the pedal & got good initial pressure & a firm pedal hold, but again would press through.
Brake Fluid level half-full & brakes still operating normally, but keeping a close & cautious eye on them - suspect a leak in the system somewhere, hopefully find out soon.
 

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Discussion Starter · #2 ·
Right she's in the Dealers, waiting for the call & the proverbial - sharp intake of breath thro clenched teeth - "sorry mate butyou need ££££££££££££".Maybe not, will givethem an evenchance...
 

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Discussion Starter · #3 ·
And what a surprise, no fault found - BUT do need new Front Discs & Pads & rear Pads - £850 please.Er no! Discussions followed;
Me - Expressed concern that since purchase (26 Jul 14) the Discs are now showing 80% wear, Network Q reportdidn't indicate any significant wearing on discs.
Dealer- oh but Network Q wouldn't identify any wear unless over 50%, plus you've done 7k odd miles.
Me - so I've put at least 30%+ wear on in 7k / 3.5months.
Dealer - Yes.
Me - oh, strange as most of my miles is onMotorway. Using your wear figures,in that time I've doubled the historic wear of the discs.
Dealer - appears so.
Me - Strange, ATS didn't identify this level of wear when checking brakes, alignment & dealing with a puncture repair on Tuesday.
Dealer - silence.
Me - not to worry, provide me a best price written quote for the brakes & we will talk after I've had them checked over again.
Dealer - Ok.

Now I accept Discs & Pads wear out & need to be sorted (pads are a non-issue for me) & I accept that the Antara is a bit-of-a-weighty-beast, so I'll cut the dealer some slack & get them checked over again at a recognised Brakes Specialist.
If they concur with the Dealer it'll be a haggle over best price.

But I guess the ultimate point of thisexercise (or trial if you like) is to form a level of trust with the Dealer. Jury still out.

I must note that in fairness to the Dealer, their personal Customer Service, in booking-in, courtesy car, contact & explanation of work required has indeed been first class, no problem there.



Edited by: paulfs68
 

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Hi, What was the name of the dealer?Have you managed to get a second appraisal yet?

chris
 

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Discussion Starter · #6 ·
didn't want to name dealer yet as wish to give them a fair crack of the whip as it were.When collected the car there was indication on a movement in the price, which was encouraging & I don't want to compromise any deal or future relationship thro any early criticism, warranted or not.
Pricing is an issue, if it is justified then I can't blame them, well I can, but they just won't get my trade as will be regarded as too-pricey.
No second appraisal yet, managed to book a KwikFit Brake Check & Quote for Sunday, not ideal I know but at least a guide. Looking for a Brake Specialist at the moment.
If appraisals comparable, well then it's down to my own personal choice, I do prefer to keep things with Dealer as it has proved beneficial in the past, so we'll see.
 

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Discussion Starter · #7 ·
I think the biggest thing that has peed me off is that I've only had the car for less than four months via NetworkQ & am now facing a hefty VX Bill a little too early into my ownership. I genuinely believe I haven't put that amount of wear onto the discs in that time.
 

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Eh?

£850 for discs and pads? Are they taking the Michael?

Disc should be under £150 the pair, plus pads ...
Fitting is hardly difficult.

They're service parts, common replacements because they do wear out but that price is swinging, shop around, find an indie (but not KF).

Did you try the 'double pull' on the hand brake to apply full pressure because normal single pull application is deliberately light so that the brakes do not seize on as they cool from driving?
 

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paulfs68 said:
I think the biggest thing that has peed me off is that I've only had the car for less than four months via NetworkQ & am now facing a hefty VX Bill a little too early into my ownership. I genuinely believe I haven't put that amount of wear onto the discs in that time.
You've got a 2013 reg SE NAV, so have I.
Your is 163, mine is 184 and it's auto 4x4, so I use the brakes more and heavier.
You've done 7k, so have I and my car is showing total 14459miles.

My brake wear is minimal but I must say that if you do pick up some grit on the pads you can eat through a disc (single!) in a couple of weeks.

Previous motor was a go-faster Benz. It ate tyres and brakes. Tyres were expensive wide lo-pro, brakes were not, the front discs set could be replaced by my indie for about £200 incl labour.

But we have two cars and for the last many years the other one has been a Vauxhall, a succession of Corsa (since Nova), now Meriva and a Mokka thrown in for good measure (going back even further, Viva, Victor & Cresta).
I've had other Vx brakes replaced before now, several times.

My Vx dealer is Eden Newbury 01635 580600
 

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And garage should fit them in max one hour, for about 50£
 

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Well after my quote last week for front discs and pads at my local dealership in Sheffield FOR £800 I would not trust them as far as i could throw them! They quoted me over £400 for my next main service which is due in March and guess what! Where i got the pads and discs replaced for £234.00 including VAT and fitting they can do me a 47 point main service for £219 which includes the correct 5/30 oil!
 

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I had to replace the clutch and flywheel last year. Vauxhall wanted over £800 for the flywheel! I got an LUK flywheel (oem) for £190.
 

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Discussion Starter · #15 ·
Killing some time this morning & found that I had never closed-out this post...
Gotthe car back only to discover that the Handbrake is still not holding on any reasonable incline.



Contacted the Service Manager & expressed my disappointment at their failure to repair the initial Handbrake problem & the subsequent ridiculous quote for Discs & Pads. We also had words over the alleged need for Discs all-round. We arranged for me to drop the car off & he would personally inspect the Discs, Pads & check the Handbrake.


Well dropped the car in, sat & waited - about an hour or so the Service Manager came out & explained;


1. That the pads definitely need replacing (accepted).


2. But suprise suprise the discs are ok, well no he then actually said "they can be saved" - what's this guy on - I explained that I want proper brakes on the car not a make-do bodge, I was challenging the need (and the pricing) for discs. If their needed their needed fair dos, but I'd be going somewhere more competitive to have them replaced - not Vauxhall.


He said no, they don't need replacing, he would run have them lightly ground to remove some minor "lipping". Thought this a little strange as I had not felt any "lipping" on the discs when I had a look & run my fingers across the discs, but I was only looking at the visible outside disc face.


3. When asked about the original fault - handbrake not holding - he said it was fine. Suffice to say we argued over this as I had checked again on an incline before dropping off & it did not hold! He would check again - don't believe he even looked at it.


Anyway I agreed to get all the pads done (£250) & he would waive costs re discs & handbrake. Arranged to call back later once work done.


Collected the car mid-afternoon. Paid for the pads, told discs & handbrake sorted. Went to the car - pads evident, but obvious that discs not touched, no visible signs of any working to any of the four visible disc faces, checked with Service Dept who confirmed that "this was missed" - at this point the "Do not use again" reminder popped up in the old noggin'.


Anyway suffice to say I didn't hang about, nothing left to say to them, certainly won't be going back to them, not by choice at least. But at least the handbrake was ok.


The disappointing thing is that had been somebody else who just accepted their recommendation they'd by over a £500 - £600 out-of-pocket for possibly unnecessary & at best over-priced work.


For me I got the distinct impression that they were deliberately out to make a "killing" on another gullible punter.


The hunt for a trusted dealer restarts...
 

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Oh gosh. My Vx dealer had my car in to adjust the handbrake for not holding on a slope and didn't charge me a penny.

I do have a service contract with them but they just waived the charge for such a small job.
And yes the brake had been adjusted nicely.


I've also got to say I never paid as much as £250 for pads on the Mercedes-Benz and that had cost-a-lot AMG brakes. Brake pads being consumables ought to be pretty cheap.

Edited by: jefrs
 

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Discussion Starter · #17 ·
Yep pads should have be cheaper. If I'd had the time I'd have shopped around. The situation wasn't ideal but needs must. Plus lesson learned for that one particular dealer, they'll not be seeing my business again.
Edited by: paulfs68
 
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