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  Topic Review (Newest First)
10th March 2019 12:19
Gunner OK thanks for that. I'm glad it all finally worked out for you after all you've been through. I have to admit, that I think I'll be selling the car before forking out in the region of 6 grand.
Cheers for now.
10th March 2019 11:15
ChumBucket
Quote:
Originally Posted by Gunner View Post
Good news for you. Can you tell me about that lifetime warranty. Was it something you purchased when the car was new, or is it a manufacturer's warranty based on mileage or something else. The reason I'm asking is that I am having similar noises investigated, but as I purchased mine from a used car dealer (not VX) I was wondering how I stand on this as my car currently has 57K and one would expect these working parts to last longer than that.

I bought the car new in 2013, back then it came (for the first owner only) with a timeless warranty up to 100k miles- thus mine still being under this warranty at 84k miles. I have read stories of this warranty being pretty poor and different opinions on what and what not it covers. However, my experience is only positive- just had all this work done- they even fixed the rear window wash problem too. Previous to this I have had all wheels exchanged for new ones (corrosion under lacquer) and paintwork done around door handles (initial stages of rust appearing). Unbelievably, all this has been completely hassle free- no quibble!

Even though the transfer box was indeed shot- it was not this that was causing the noise. My gut feeling from what I can gather is it had more to do with front drive shafts/connections.
9th March 2019 10:31
Gunner Good news for you. Can you tell me about that lifetime warranty. Was it something you purchased when the car was new, or is it a manufacturer's warranty based on mileage or something else. The reason I'm asking is that I am having similar noises investigated, but as I purchased mine from a used car dealer (not VX) I was wondering how I stand on this as my car currently has 57K and one would expect these working parts to last longer than that.
7th March 2019 23:03
ChumBucket Well, finally got the car back yesterday after being in main dealer a second time- was in over a week!
Anyhow, the car has had a new transfer box, full rear diff, flywheel, engine to chassis mount (or something) and something to do with the steering assembly amongst other smaller items I cannot remember. A quick look under the car reveals lots of new shiny alloy parts!
The result is a car that now drives like new! What a difference, no more rough grinding sounds, no more "vibrating thunder" under load- just a real slick/smooth drive.
I estimate approx. 6 to 6.5k worth of work has been carried out. All done under Lifetime warranty- which is fortunate as the car now has 84k miles on it (warranty ends at 100k). The main dealer has been fantastic, no hassle, courtesy car, they even fixed the rear wash wipe! None of this has cost me a penny. Very pleased indeed.
8th February 2019 12:58
ChumBucket
Quote:
Originally Posted by Dulac View Post
As you are in the hands of people who claim to be experts (and have followed their recommendations) this experience and its follow-up to satisfactory completion will not cost you one penny? But then it could be argued that you should not be given brand-new units - an improvement - but should be placed in the position you were in before the fault developed, with all of its fair wear and tear. Were brand new units fitted or 'reconditioned' ones I wonder? Did they check the suspension and engine mountings as well when it was up in the air?
New transfer box and rear diff apparently. Called back this morning (not with car as wife has it). The guy said the transfer box was absolutely shot and full of metal particles and it had wrecked the rear diff- they had to send photos to VX. They're going to get the car back next week and the service manager and Tech want to drive it with me in it- which is fine. He says it could be the drive/prop shaft and mentioned that the transfer box, diff and drive shaft are known to be problematic on this car. I might add, the title is misleading, the noise is worse when "feathering" the throttle, when you put your foot down the noise lessens under that extra load. The noise is exacerbated when the car suspension sinks along an undulating road- as if the added weight is momentarily increasing the stress on something.
8th February 2019 12:08
Dulac As you are in the hands of people who claim to be experts (and have followed their recommendations) this experience and its follow-up to satisfactory completion will not cost you one penny? But then it could be argued that you should not be given brand-new units - an improvement - but should be placed in the position you were in before the fault developed, with all of its fair wear and tear. Were brand new units fitted or 'reconditioned' ones I wonder? Did they check the suspension and engine mountings as well when it was up in the air?
7th February 2019 19:33
ChumBucket
Quote:
Originally Posted by Victor View Post
Maybe it was one of them cheap transfer boxes they fitted.
Well it's a main VX dealer, done under warranty. They even offered to replace front brake pads + rear pads and discs for £400- that was with none VX parts to bring the price down!! Apparently, the pads are almost down to the metal, what they didn't know was that I personally stripped and cleaned the front brakes a matter of weeks ago and the pads over half thickness!! I've just priced up the brake parts at £140.
7th February 2019 19:10
Victor Maybe it was one of them cheap transfer boxes they fitted.
7th February 2019 18:55
ChumBucket Well, one new rear axle and a new transfer box later and...Ö. it's still the same!! Same noise if not even worse now! Will have to go back tomorrow.
25th January 2019 19:28
ChumBucket Had it in VX today, turns out it's the transfer box- being sorted under lifetime warranty (thank goodness) 2013 Antara manual SE nav 4x4 with 83k.
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